The conventional thought patterns revolving around capital expenditure on IT is slowly making way to the concept of investing in one of the most strategic assets for business. Even when it is a welcome change, new generation CIOs are even before starting from their blocks tasked with KPIs, Performance Management jargons & Productivity mantras chanted 360 degrees 24/7.
If we go a bit further into why and how IT climbed itself upto this pedestal...we will have to forget about the social engineering based leftist ideals quite a bit and start looking at how IT could revolutionise the business process workflow for the new generation businesses.
With the concept of 3year term for CEOs again tasked with the herculean multi m(b/t/z)illion dollar savings target, it is quite apparent that the first and foremost entity that would be under the radar would be the Productivity matrices of individual functional units within the organisation. The common questions include:
How can I better achieve the same results for the group?
How can a different headcount share the same amount of work?
How far can we automate the process work flow?
How can we refine processes?
How can the strategic assets be leveraged to improve performance & productivity?
Most of these questions eventually finds answers in systems which are capable of creating matrices week in week out analysing what happened, how it happened, why it happened and where it went well and went wrong. The answer is creating models with the historical data that we have from the operations to find patterns and target problem areas and find the optimal resource utilization...yes, Analytics, Cloud, Precitive...we could bring in all the jargons in this world which all end in Information Technology.
Yes the coming era is all about Information management...IT is the decisive entity in redefining the path of any progressive business.
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